Last Updated: February 9, 2026

Refund Policy

This Refund Policy explains our policies regarding refunds, cancellations, and credit management for the Seedance platform. Please read this policy carefully before making a purchase.

1. Credit-Based System

1.1 How Credits Work

Seedance operates on a credit-based system:

• Credits are the sole currency for generating videos and images
• Different operations consume different amounts of credits
• Credits are purchased through subscription plans or one-time credit packs

1.2 Credit Consumption

Credits are consumed when you:

• Generate a video from text or images
• Use advanced editing features
• Process high-resolution or extended-duration content

The number of credits consumed depends on:

• Video duration and resolution
• Complexity of the generation task
• Premium features used

2. Refund Policy

2.1 Used Credits Are Non-Refundable

Once credits have been consumed to generate content, they are non-refundable, regardless of:

• Whether the output meets your expectations
• Quality or accuracy of generated content
• Personal preferences about the result
• Changes in your project requirements

Important: AI-generated content may vary in quality and may not always meet specific expectations. We recommend starting with our free tier to evaluate the service before purchasing additional credits.

2.2 Unused Credits

• Subscription plans: Unused credits expire at the end of your billing cycle
• Credit packs: Unused credits from one-time purchases remain valid for 12 months from purchase date
• Expired credits cannot be refunded or reinstated

2.3 Duplicate Charges

If you are accidentally charged multiple times for the same transaction:

• Contact us immediately at support@seedance.ai
• Provide transaction details and proof of duplicate charges
• We will investigate and refund duplicate charges within 5-7 business days

3. Subscription Management

3.1 Subscription Cancellation

You may cancel your subscription at any time:

• How to cancel: Through your account settings or by contacting support
• Effect of cancellation: Your subscription will not renew at the next billing cycle
• Access continuation: You retain access to your subscription benefits until the end of your current billing period

3.2 Mid-Cycle Cancellation

If you cancel mid-cycle:

• You continue to have access until the billing period ends
• Remaining credits can be used until expiration
• No pro-rated refunds are provided for unused subscription time

3.3 Automatic Renewal

Subscriptions automatically renew unless canceled:

• Renewal occurs on your billing date
• Payment method on file will be charged
• You will receive an email notification before renewal

To avoid unwanted charges, cancel your subscription at least 24 hours before your renewal date.

4. Refund Exceptions

4.1 System Failures

Full or partial refunds may be issued in the following circumstances:

Technical Failures

• Service outage: If our platform experiences extended downtime during your subscription period
• Generation failures: If credits are deducted but no content is generated due to server errors
• Data loss: If generated content is lost due to our system failure before you can download it

How to Request

1. Contact support@seedance.ai within 7 days of the incident
2. Provide your account details and description of the issue
3. Include screenshots or error messages if available

We will investigate and either:

• Credit restoration: Add credits back to your account
• Refund: Issue a refund for affected charges (in cases of significant service disruption)

4.2 Fraudulent Activity

If your account is compromised and unauthorized charges occur:

• Report the incident immediately to support@seedance.ai
• We will investigate and may issue a refund for unauthorized transactions
• You may be required to provide documentation or report to law enforcement

4.3 Billing Errors

If there is an error in billing (incorrect amount charged):

• Contact us within 30 days of the charge
• We will correct the error and refund any overcharge

5. Credit Restoration

5.1 Model Server Outages

If ByteDance's model servers experience large-scale downtime:

• Credits consumed during the outage may be restored
• We will notify affected users via email
• Restoration typically occurs within 3-5 business days

5.2 Generation Failures

If generation fails due to our system error:

• Credits will be automatically restored to your account
• If automatic restoration doesn't occur, contact support with your generation ID

6. Free Trial Policy

6.1 Free Trial Terms

New users may receive:

• A limited number of free credits upon signup
• Access to basic features during the trial period

6.2 Trial Limitations

• One free trial per user (per email address or payment method)
• Free trial credits cannot be transferred or exchanged for cash
• Abuse of free trial (creating multiple accounts) may result in account suspension

7. Enterprise and Custom Plans

For enterprise customers with custom agreements:

• Refund terms may differ based on your contract
• Contact your account manager for specific refund policies
• Custom SLAs (Service Level Agreements) may apply

8. Chargebacks

8.1 Before Filing a Chargeback

We strongly encourage you to contact us before filing a chargeback with your payment provider:

• Email: support@seedance.ai
• We aim to resolve billing disputes within 48 hours
• Most issues can be resolved without involving your bank

8.2 Consequences of Chargebacks

Filing a chargeback may result in:

• Immediate account suspension
• Loss of access to generated content
• Inability to create future accounts
• Legal action for fraudulent chargebacks

9. Payment Methods

9.1 Accepted Payment Methods

We accept payments through:

• Stripe: Credit cards, debit cards, and other payment methods
• Creem: Alternative payment processing (available in select regions)

9.2 Payment Failures

If a payment fails:

• Your subscription may be suspended
• We will attempt to re-process the payment
• You will be notified via email

To restore service:

• Update your payment method in account settings
• Outstanding balances must be paid before service restoration

10. Refund Processing

10.1 Refund Timeline

Approved refunds are processed as follows:

• Credit restoration: Immediate (within 24 hours)
• Payment refunds: 5-7 business days to your original payment method
• Bank processing time: Additional 3-10 business days depending on your bank

10.2 Refund Method

Refunds are issued to:

• The original payment method used for the purchase
• In the original currency of the transaction

We cannot issue refunds to different payment methods or accounts.

11. Disputes and Appeals

11.1 Refund Request Denials

If your refund request is denied:

• You will receive an explanation via email
• You may appeal the decision by providing additional information
• Appeals are reviewed within 5 business days

11.2 Final Decisions

All refund decisions made after an appeal are final.

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time:

• Changes will be posted on this page with an updated date
• Significant changes will be communicated via email
• Continued use of the service constitutes acceptance of the updated policy

13. Contact Us

For refund requests or questions about this policy:

Email: support@seedance.ai Subject Line: "Refund Request - [Your Account Email]"

Include in your request:

• Account email address
• Transaction ID or date
• Detailed description of the issue
• Reason for refund request

Our support team typically responds within 24-48 hours.

Important Reminder: Due to the consumable nature of our credit system, we strongly recommend:

1. Starting with our free trial to test the service
2. Understanding how credits are consumed before purchasing
3. Reviewing generated samples to ensure the service meets your needs
4. Contacting support if you have questions before making a purchase

By making a purchase on Seedance, you acknowledge that you have read, understood, and agree to this Refund Policy.